Senior Executive
- Category: Operations Executive Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 20K
- Published on: 2025/09/21
Senior ExecutiveEXL/SE/744267
Insurance Property & CasualtiesPune
Required Experience
2 - 5 Years
Posted On
07 Jul 2024
Basic Section
Number Of Positions
3
Band
A2
Band Name
Senior Executive
Cost Code
D006851
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
500000 - 650000 P.A
Complexity Level
Voice CEF B2 (Complexity Level 3)
Work Type
Work From Office – Fully Working From EXL/ Client Offices
Organisational
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property & Casualties
LOB
Voice
SBU
Quality Excellence
Country
India
City
Pune
Center
Pune-SEZ BPO Solutions
Skills
Skill
QUALITY ASSURANCE
Minimum Qualification
GRADUATE
Certification
No data available
Job Description
Conduct Transaction Monitoring as per guidelines defined in the QSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Workflow
Workflow Type
Voice
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