Senior Executive | Customer Service
- Category: Operations Executive Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 30K
- Published on: 2025/09/20
Will work as an account lead for the customer's operations from ex-India all locations?
· Be primary contact for all Operations & related KPI deliveries to Customer
· Primary contact for all shippers supplying to customer
· Lead, implement and constantly review SOP processes for the Customer
· Manage and delivery daily operations plan for past, ongoing and future shipments
· Coordinate with nominated carriers, share information with Control Tower/Network and ensure customer objectives are achieved
· Work with back end teams to ensure all SOP compliances in regard to Ops, documentation and visibility systems are managed
· Work with finance team to ensure timely billing and collection of outstanding from vendors/shippers
· Report design, generate and implement timely reports to give visibility to management team members
· At least 2-3 years managing export ocean freight shipments from India with exposure to documentation and operational process
· Active and participative Team Member
· Exposure to Windows based software, awareness of email management including adequate knowledge of MS Office programs
· Ability to communicate effectively in English (Written & spoken formats)
· Graduate from any recognized University
Job Type: Full-time
Salary: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Health insuranceProvident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Mumbai - 40005+, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 4 years (Required)
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