Senior Executive | Customer Support

Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm

We found your resume suitable for a Senior Executive – Customer Support Position currently open with one of our clients, located at Navi Mumbai.

Our clients:
Our client is a diversified global manufacturer with annual revenue exceeding $7 billion.

They deliver innovative equipment and components, specialty systems and support services through four major operating segments:
Energy, Engineered Systems Fluids, and Refrigeration & Food Equipment. They combine global scale with operational agility to lead the markets we serve.

Recognized for our entrepreneurial approach for over 60 years, our team of 2+,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Headquartered in Downers Grove, Illinois, USA.

Job Responsibilities:
Purchase order review, order entry and invoicing in ERP. Sending sales order acknowledge to customers and proforma invoice for payment.

Maintain all projects tracker and review time to time basis.

Order backlog review with production and Procurement team and get scheduled date customers communication to sales and customers.

For New customer registration, collect and verify customer documents and upload all documents on portal.

Review register customer documents on time-to-time basis.

Coordinating with quality, production & finance for order processing, TPI, customer complaint & non-commercial service.

Submitting & tracking the post-sale documents (invoice, packing list, COC & TPI if any as per the PO requirement) for payment process.
Renew and maintain all distributors agreements and coordinate with sales team.

Coordinate with sales team for bill of material and maintain project tracker.

Required Skills:
Order booking and invoicing.

Material Planning for project.

Order Management.

Monthly plans follow up & supporting the team to achieve the same.

Basic Skills and Experience:
VRS Project Orders.

Miscellaneous.

FCPA /TPG.

Intercompany Business.

Material Planning.

Customer Complaint.

Interdepartmental Co-ordination.

SOX Audit.

Agreements