Senior Graphic Designer

Senior Graphic Designer

Role Type : Ongoing full time opportunity
Salary : Clerk Grade +/10 - The package includes a base salary starting at $ 120,85+ plus employer’s contribution to superannuation and annual leave loading.
Location: Sydney, Hybrid and we also offer flexible work arrangements across NSW.
About you

Is an expert at designing print and digital assets.
Stays abreast of contemporary best practice digital communication and accessibility requirements across NSW Government while delivering services to expected timeframes.
Is experienced with Adobe Creative Suite (InDesign, Illustrator, Photoshop, Lightroom*, Premiere Pro), Figma.
Maintains momentum and focus on long-term projects while continuing to respond to daily priorities and is responsive and resilient in a changing environment when faced with competing demands.
Able to build strong relationships with internal and external stakeholders.
Confident and proactive in escalating risks and issues.
Ability to simplify complex or high-volume messages into a more easily consumable format for various audiences
Well-developed research skills associated with using evidence, data and research to make content decisions
Good understanding of design thinking as it applies across various mediums
Strong stakeholder relationship management skills based on good communication skills, and understanding of the stakeholders’ priorities
Ability to work independently, or as part of team in an Agile environment
Experience in Agile methodologies
Experience in JIRA and Confluence.
About the role

The Digital Strategy and Investment Assurance Team (DSIA) is looking for a Graphic Designer to join the team! This role is focused on the development and delivery of print and digital assets in line with the NSW Government brand guidelines.

Your main responsibilities will include:

Providing timely, high quality and end to end creative design services to deliver design solutions that achieve intended outcomes for the target audience.
Contributing to the conceptualisation, development, design and coordination of communication and marketing materials including digital and print products and assets that align to brand strategy to achieve business and organisational outcomes.
Liaising with business partners about their design requirements and providing advice regarding design best practice within the NSW Government brand guidelines.
Maintaining and nurturing strong customer and stakeholder relationships through effective communication, negotiation and issues management.
Coordinating with vendors and suppliers to deliver high quality materials on time and on budget to enable the organisation to meet its obligations and maximise business opportunity.
Contributing to the design, implementation, review and updating of tools, templates and guidelines applying industry best practice standards and techniques to drive brand development and implementation to optimise service delivery outcomes to customers.
Managing and maintaining up-to-date resources and information to facilitate the task distribution process to ensure timely and accurate delivery of services.
Who we are
The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment.
The team:

Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.
Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW.
Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a projects lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks.
Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service.
To find out more visit https://www.digital.nsw.gov.au/funding/ict-assurance

Benefits of working for DCS

Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Potential to work anywhere in NSW
Generous leave entitlements including up to 14 weeks parental leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
Applying is easy! Launch your career to the next level by submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.


Salary Grade 0+/10, with the base salary for this role starting at $12085+ base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.sankarankutty@customerseervice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 2+th August 2024 at +:5+am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Sujatha.sankarankutty@customerseervice.nsw.gov.au or 02 +4+4 8351.

For more information, please visit


Information on some of the different types of disabilities

Information on adjustments available for the recruitment process