Senior Help Desk Technician II

Senior Help Desk Technician II
Employment Type: Full Time

Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology.

To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.

Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Key Responsibilities:
Provide backup and restoration administration and support
Offer file server support
Manage user accounts and mailboxes
Install and troubleshoot software and hardware
Support handheld devices and remote users
Conduct end-user training
Develop procedural documentation and spreadsheets for tracking purposes
Record and update IT-related tickets using ITIL
Accurately answer user support questions regarding software and hardware in the EOUSA office environment
Maintain account management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation, and application of ITIL best practices
Conduct and maintain accountable IT inventories using spreadsheets
Provide desk-side training for new employees and staff on accessing and using standard desktop applications and research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including audio and video systems
Qualifications:
One year or more of experience with Adobe Connect or related online meeting center setup
ITIL Foundations certification is advantageous
Change Management experience is also beneficial
Active DOD clearance of Level 6 Public Trust or above is preferred
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.

We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs.

Here at CGS, we value honesty, professionalism, and quality work.

We care about our employees and offer a comprehensive benefits package:

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer.

Applicants will be considered without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.