Senior HR Engagement Officer

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

People and Workplace Relations (Schools) division provides human resource services and strategic human resource policy advice to Victorian schools in areas of schools recruitment, employee relations, payroll and provision of HR data to assist in the building of a high-quality and diverse schools workforce. Recruitment, payroll and reporting support is also provided to external clients.

About the Role

The Senior Client Engagement Officer leads strategy development across administrative operations. This role requires a deep understanding of the department, as well as providing valuable insights or recommendations to support the departments strategic vision. The role provides comprehensive coordination and support to the Manager, Client Engagement including researching and distributing information, and developing and implementing communications, correspondence and briefings within the division. The role works closely with internal key stakeholders across the department on generalist and strategic HR matters. The role is also responsible for the coordination and preparation the meeting briefs and speaking notes for the Schools Workforce Group's key stakeholder meetings.

The role is also responsible for assiting in providing support in relation to:

supporting recruitment activity
resolving issues about terms and conditions of employment
building and maintaining strong client and stakeholder relationships
delivery of excellent customer service
advisory and support in the resolution of complex queries.
Attributes

Personal Attributes


Flexibility and Adaptability: Adapts systems and processes quickly to changed priorities and situations.

Working Collaboratively: Guides others to create a culture of collaboration. Identifies, and works to overcome barriers to knowledge or information sharing. Identifies opportunities to work with other teams to deliver outcomes.


Meaningful Outcomes


Future Focus: Understands the broader context when reviewing a problem and supports others to do so. Is future oriented in analysis, thought and action. Actively seeks out new technology to enhance group/ entity systems, processes, and service delivery.


Enabling Delivery


Business and Commercial Acumen: Defines and maximises value add in business cases, contract terms, or service delivery agreements. Uses a broad understanding of procurement or finance concepts, to inform expenditure decisions and manage risks.

Critical Thinking and Problem Solving: Considers wider business context within the department, when resolving issues. Identifies recurring problems and prevents future recurrence by integrating process-based solutions. Delivers tangible outcomes by critically evaluating problems and delivering effective solutions.