Senior IT Engineer

Qualifications
Labviva is looking for a person who is talented, friendly, detail-oriented, and a self-starter with a strong desire to succeed
To succeed in this position, candidates must have good communication skills and be able to interact with all levels of staff, management, and client personnel
5+ years’ experience in a related position
Associate or Bachelors Degree in Information Technology or a related field
Experience working with Okta, Google GSuite, Apple Device Management & MDM applications
Demonstrates an understanding of IT concepts, practices, and procedures including networking infrastructure, VPN, Email Services, Security, and hardware management
Experience working with Jira, Confluence and Atlassian applications
Familiarity with SOC2 and other compliance frameworks
Must have strong communication skills, be organized, meticulous, detail-oriented, and able to multi-task
Ability to work independently and within a team
Strong problem-solving skills
Ability to interact well with all employees
Benefits
We provide a competitive set of benefits including but not limited to a hybrid – office work option, health benefits, flexible time off, parental leave, competitive salary and equity, and Thursday company lunches
Responsibilities
The Senior IT Engineer will work directly with leadership and internal clients on various technical projects
The Senior IT Engineer troubleshoots and maintains a variety of workstations, network devices, and services for internal clients
Setup and maintain computer hardware (desktops, laptops, docking stations, monitors, printers, scanners)
Onboard new team members and other activities related to onboarding tasks as well as offboarding
Responds to help desk requests for related technical support
Identifies, researches, and resolves technical problems related to workstations
Operates within internal SLAs driving maximum uptime and productivity for employees
Ensures a proper security footprint protecting company assets and information
Operates and optimizes corporate email solutions, networking systems and SSO applications
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action or escalating to leadership if needed
Maintaining internet and wireless connectivity, conference room technology and participating in set-up and deployment
Open to learning and growing as the company grows
Job description
The Senior IT Engineer will work directly with leadership and internal clients on various technical projects. The Senior IT Engineer troubleshoots and maintains a variety of workstations, network devices, and services for internal clients. Labviva is looking for a person who is talented, friendly, detail-oriented, and a self-starter with a strong desire to succeed. This opportunity allows for growth internally and externally.

To succeed in this position, candidates must have good communication skills and be able to interact with all levels of staff, management, and client personnel.

This role is based out of our corporate headquarters office in Boston. We are a flexible hybrid environment with 3 days a week (Tuesday, Wednesday, Thursday) in the office. Please note that we are only accepting candidates that reside in the

greater Boston area.

How You Will Contribute
• Setup and maintain computer hardware (desktops, laptops, docking stations, monitors, printers, scanners)
• Onboard new team members and other activities related to onboarding tasks as well as offboarding
• Responds to help desk requests for related technical support
• Identifies, researches, and resolves technical problems related to workstations
• Operates within internal SLAs driving maximum uptime and productivity for employees
• Ensures a proper security footprint protecting company assets and information
• Operates and optimizes corporate email solutions, networking systems and SSO applications
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action or escalating to leadership if needed
• Maintaining internet and wireless connectivity, conference room technology and participating in set-up and deployment
• Open to learning and growing as the company grows

What You Bring To The Team
• 5+ years’ experience in a related position
• Associate or Bachelors Degree in Information Technology or a related field
• Experience working with Okta, Google GSuite, Apple Device Management & MDM applications
• Demonstrates an understanding of IT concepts, practices, and procedures including networking infrastructure, VPN, Email Services, Security, and hardware management
• Experience working with Jira, Confluence and Atlassian applications
• Familiarity with SOC2 and other compliance frameworks
• Must have strong communication skills, be organized, meticulous, detail-oriented, and able to multi-task
• Ability to work independently and within a team
• Strong problem-solving skills
• Ability to interact well with all employees
• Experience with AWS and Terraform, a plus

About The Company

Labviva is on a mission to accelerate the pace of life science research. We connect researchers with suppliers of reagents, chemicals and instrumentation in an intuitive user-friendly platform that supports the priorities of scientists while staying compliant with purchasing rules.

We are a venture-funded start-up that acknowledges that the unique contributions of each team member drive our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva, we invest in our employees and strongly believe that a culture of respect and support drives success for all involved.

We provide a competitive set of benefits including but not limited to a hybrid – office work option, health benefits, flexible time off, parental leave, competitive salary and equity, and Thursday company lunches.

We are an equal opportunity employer and building a diverse team is our top priority. At Labviva, we celebrate all. Help us build an inclusive community that will transform the life sciences industry. All qualified applicants will receive consideration for employment without regard to race, color, sex, ****** orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected