Senior IT Technician

Job description
• Managing our key business systems ERP – (Microsoft Business Central) and WMS System
• Integrate and Onboard new clients into our systems via EDI.
• Support Head of Finance/IT in managing the ERP and project managing all system changes, enhancements and upgrades, including testing, data validation and user communication regarding downtime.
• Own the roadmap for business systems, to include enhancement projects, resolving system issues and implementing upgrades/updates.
• Analyse current operational needs to identify opportunities for efficiency improvements, as well as ensure we are utilising all system functionality.
• Explore options for automation, process streamlining, enhanced reporting, improved accuracy, and reduced task completion times.
• Work closely with our team to ensure standardisation and streamlining of processes.
• Foster strong relationships with key stakeholders across Operational, Finance and Sales.
• Ensure the accuracy and data integrity of our business systems while managing system controls/permissions and governance.
• Monitoring system performance and work closely with our IT MSP to identify performance bottlenecks and ensuring that the system has enough capacity to meet the needs of the business at all times.
• Manage and collaborate with Support Partners for system issues and development work, ensuring they meet contractual requirements.
• Maintain documentation and obtain approvals for permissions and new user setup.
• Collaborate with departments to develop user guides and training tailored to departmental roles and responsibilities.
• Keeping up with the latest ERP/CRM/WMS and other business systems trends and technologies including staying informed of new features and functionality.

A proven track record with a minimum 2 years of BC or NAV experience within a similar role.

Microsoft accredited ERP Certification desirable but not essential.

Experience in managing and executing business system/ERP related projects, enhancements and updates.

Worked within a distribution organisation preferable.