Senior Java Support Engineer

Company Description

Nec Software Solutions (India)

We are part of Nec Corporation, a Japanese multinational company with 122 years of experience in technology and innovation.

With over 30 years of IT services expertise, we deliver robust software products that meet high standards of engineering and user experience.

We support diverse industries, including publishing, media, financial services, retail, healthcare, and technology companies worldwide.

Our customers range from small startups to large corporations.

Visit our website for more information.

About Nec Corporation

Nec Corporation is a leader in integrating IT and network technologies.

Their goal is to create a safer society through innovations in technology.

They provide solutions for society, promoting safety, security, fairness, and equality.

Visit Nec's website for more information.

Job Description

Experience: 5 years

Location: Mumbai (Worli/Airoli)

Notice Period: Immediate / 30 days

Job Responsibilities:

Troubleshoot issues across the housing database, integrator, Nec console, and mobile app.
Liaise with the support team to provide clear details of findings.
Raise defects if an issue is identified with the software.
Document lessons learned to avoid future occurrences.
Write scripts to assist investigations and clear down customer data where required.
Debug high-quality software using Java Spring Boot.
Communicate and collaborate effectively with Business Analysts and Product Owners to resolve requirements gaps and conflicts.
Support developed software within agreed service level targets and quality objectives.
Work effectively in the team.
Provide technical support, guidance, and inspiration to other team members.
Promptly escalate issues causing personal or team development to fall outside agreed quality or timescale tolerances and contribute to their resolution.
Suggest and implement process improvements that enhance performance, productivity.
Contribute to the continuous improvement of development processes enhancing performance and quality of personal and team deliverables.
Qualifications

Additional Information

Good communication skills are required.