Senior Manager, Desktop

Full job description
Description


Position Summary
Credit One Bank is looking for a Desktop Senior Manager who will be primarily responsible for managing the entire Desktop Team and insuring quality technical and customer support for all users and executives.

Essential Job Functions
Coordinate Desktop services with a focus on leadership
Staff and managing the entire desktop team
Monitor desktop services, allocate resources, track data, prepare reports, and train staff
Coordinate and manage all desktop hardware moves
Develop training materials and procedures while training users in the proper
Oversee and maintain all desktop computer hardware and software
Maintain and monitor all software used on Desktop, Mac, and Laptop computers, Windows, Mac OS, industry and proprietary software
Maintain IT Inventory, including hardware and software
Develop daily, weekly, and monthly reports on Desktop team's productivity
Responsible for keeping up to date with technological trends to maintain knowledge of hardware and software
Evaluate software, hardware, or peripheral equipment and recommend improvements or upgrades
Work with vendors to help resolve technical issues
Ensure project/department objectives and goals are met and adhere to approved budgets
Confer with staff, users, and management to establish requirements for new systems
Perform other duties as assigned

Position Requirements
Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
Excellent Team leadership, diagnostic, and problem-solving skills.
Excellent communication skills with all users including management and executives
Outstanding organizational and time-management skills.
In depth understanding of diverse computer systems and networks.
Good knowledge of internet security and data privacy principles
Customer Service oriented
Flexible Schedule
Excellent customer service and leadership skills.
Thrive in a management team-based environment.
Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
Previous role as a manager, team lead or supervisor
3-5 years working in a service delivery environment
Excellent customer service skills
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Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, ****** orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.