Senior Manager | Employee Experience

Job description
Key Responsibilities:

People Connects

Ensure people connects by HRBP’s are implemented as per defined SLA

Ensure high quality connects are undertaken with enhanced attrition tagging efficacy

Coordinate and implement people connect reviews with respective client account leadership

Engagement

Drive appreciation framework across the business unit ensuring effective budgetary controls on monetary rewards and timely implementation

Lead community building initiatives including and not limited to client account milestone celebrations, fun@work engagements etc.

Implement collaboration weeks from end-to-end working closely with cross-functional teams

Organize work anniversaries and farewells on a timely basis

Ensure organization connect through timely implementation of quarterly open houses, helpdesks and providing requisite support for half-yearly townhalls

Operations

Provide requisite support and guidance on setting up of new accounts and related assimilation of new associates

Ensure lifecycle support from onboarding-to-exit on a timely basis with high focus on experience delight

Drive appraisal cycle and promotions on a timely basis

Work with account delivery leadership for timely development and implementation of career development plans (CDP’s)

Lead investigations of any untoward inter-personal incidents

Ensure any additional support requirement from HRBP’s is provided in a timely manner

Retention

Undertake and guide team members on conducting effective retention discussions, negotiations and time-bound closures

Support roll-out of any account-specific incentive plans

Work with C&B CoE team for interim corrections and delivery team for rotations

Communications

Draft, review and release department wide communications (including and not limited to leadership hiring announcements, anniversary mailers, medical support and condolences etc.)

Staffing

Provide requisite support for HRBP hiring, onboarding and induction

Ensure requisite trainings and development of HRBP’s

Provide inputs for appraisals and promotions of HRBP team

Required experience and qualifications:

13+ years of experience in undertaking HRBP operations and managing a team of HRBPs

Experienced in partnering with business leadership - ability to work with different personalities and multiple stakeholders

Led a team of at least 2-3 members, giving assignments, tracking tasks to completion, providing feedback and managing performance

Familiarity and expertise in developing dashboards, reporting metrics etc.

Excellent written and oral communication skills

Experienced in organising and implementing events

Must have attention to detail in all aspects of work

Well-developed understanding of IT Services business will be useful

MBA or Post graduate degree in HR preferably from premier B institute is required.