Senior Manager, Legal Billing (Pacific Time Zone)

• Candidates must reside on Pacific Time Zone hours.

Duration: Direct Hire

Job Title: Senior Manager, Billing Operations

Location: Remote

Client: Global law firm

Compensation: $150-200K annual base salary plus bonus and benefits

Scope of Position / Overview of Responsibilities

Reporting to the Director of Billing Operations, will oversee and lead the Client Account Supervisors and be responsible for the overall daily operations of the Client Accounts team.
• Monitors the daily operations of the team.
• Ensures work assignments are completed in a timely manner and meeting the expectations of the attorneys and clients.
• Continually tracks team metrics and makes adjustments to the operations of the team as needed.
• Responsible for ensuring the team meets or exceeds performance standards and metrics.
• Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place. Develops process/workflow/workload improvements based on analysis.
• Provides appropriate training to ensure that all billing processes and policies are applied consistently across the department. Develops training materials and delivers training to staff, either in person or using electronic tools.
• Reviews performance on a continual basis. Coaches and trains staff throughout the year. Completes individual performance reviews and conducts the annual review with the employee.
• Fields billing inquiries and questions on a daily basis.
• Interacts with clients, attorneys and staff on a daily basis. Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices.
• Participates and supports all project management initiatives.

Qualifications
• Minimum Bachelor’s degree
• Minimum 8 years of experience in working in a complex billing function in a law firm
• Experience with Elite and/or Aderant plus any e-Billing applications.
• Proficiency with Excel
• Must have excellent analytical skills
• Must be comfortable charting large data sets and summarizing trends