Senior Manager | Network Sales| Banca

Full–time
1.) MOU Achievement and Cost Management
• NW Sales Manager is Responsible for Sales of SBI Card in the assigned Module / s of SBI Circle through a team of 2 -4 Area Sales Managers & Their teams of NFTEs ranging Between 200- 500
• Responsible for Sales of Premium Cards in assigned Area by Identification of Premium Segment, Coordinating with SBI (Wealth / RACPC & PBB) & upselling of mass Product.
• Sales of CPP / FHF by soliciting Signatures / Consent for Tele Pitching of Products.
• Sales of Banking Partnership Products through Partner Banks by Coordinating with Local SPOCs or Regional Offices of Partner Banks.

Branch / Bank Relationship Management
• Management o relationship with key Stakeholders in SBI & Partner Banks.
• Regular Visit to RBOs / ZOs / LHO & Local Offices of Partner Bank.
• Addressing Stakeholder's Concern & providing Priority Service to Stakeholder in terms of Issuance & grievance redressal.
• Attending P Reviews & creating a Positive Brand Image of Organization.
• Organizing Connect Events in Module / Network in coordination with CSM / CSH for excellent & lasting Relationship & Recall.

Team Management :
• Handholding New ASMs & Getting Best out Of Old ASMs through Planning, Monitoring, Giving Feedback, and regular performance review.
• Motivating ASM's to achieve their goals along with imparting adequate process and product knowledge.
• Encouraging Competition & Higher Goal Setting. Facilitating the Same through Training, Coaching & leading by example.
• Exhibit strong team work and boundary less behavior while working with cross-functional teams
• Driving team connect / review & training with regular and extensive travel in a widespread territory.
• Educating Team of Company Policies, Compliance Guidelines , DOs & DONTs on Regular Intervals.

Operations
• Management of DIP (Centralized Processing Centre)
• Supervision of Sourcing Mix, Approval Rate
• Introduce & implement Changes through regular Feedback.
• Supervision Inflow, Processing, & Dispatch of Applications
• Liaison with OPs Dept for Capturing & processing of Applications.
• RTB Control,
• Analysis of Declines & Restart
• Reporting of Relevant Reports / MIS to SBI Stakeholders (Cross Sell / Regions / Modules & Networks)

Manpower Planning & Hiring
• Assessment of Adequate man Power Considering MOU & Module / Network Budget
• Hiring through Coordination with SFE & PSAs
• Management Of Attrition by engaging Salesforce by creative programs & retention of talent by Motivation, Career Planning & Positive reinforcement

Training
• Management of trainers in Coordination with Area training Managers.
• Ensure Regular NHOs / Refreshers & Product based Training for increasing Productivity

PSA Management
• Management of Expenses of PSA Offices through coordination with PSA & SFE Department
• Validation of Cost & Ensuring Timely Payments Post Approvals.
• Reimbursement Management & Incentive Validation of NFTEs.

COST OF ACQUISITION MANAGEMENT :

Optimization of Cost through Various Tools viz : Manpower Planning, Increasing Productivity, Reducing Wastages like RTB & leveraging Sourcing MIX.

Customer Service :
• Liaise with Customer Service Department for Early redressal of Grievances of Customers originating mainly through SBI & Partner Bank Branches
• Training to ASMs for timely & effective trouble shooting of Customer Issues.
• Regular Service Camps in Upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence