Senior Manager Retail Operations EM

Senior Manager Retail Operations Excellence EM

Area: Retail Emerging Markets

Department: Retail Operations and Consumer Excellence

Direct Reporting Line: Director Retail Operations Excellence EM

Indirect/secondary reporting line: N/A

Subsidiary/country: Dubai, UAE

Location: Delhi, India

GSMS Grade: M3

Number Of Personnel Managed

Purpose & Overall Relevance for the Organisation:

This role is responsible to ensure the development, facilitation and successful implementation of the Retail Business model and secure continuous improvement of business performance for all type of stores in the Retail business of Emerging markets. Furthermore, this role is responsible for driving a seamless customer mono-branded experience through the sharing of the latest tools, information, training and proactive follow-up to maximize the profitability of the DTC Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores in all clusters.

Key Responsibilities
• Drive implementation of key Global initiatives across EM.
• Act as expert point of contact for Global for all Retail initiatives in EM.
• Support the accomplishment of the market targeted KPIs for net sales and profitability, by driving key Global priorities.
• Coordination and implementation of Retail business model and strategies including planning, preparation and milestone tracking with support from the team.
• Driving Channel projects aligned with EM DTC leads, cascading them to Retail teams across the assigned markets.
• Consolidation of Global tools and proposing new improvement initiatives along with Cluster stakeholders targeting cluster/customer specific opportunities for the market.
• Leverage cross-functional collaboration to facilitate the development of Retail channels via premium presentation, consumer service excellence and insight driven decision making.
• Conduct the transitioning of Retail managers into Excellence operations and account management through change initiatives and programs.
• Sharing of best practice from Retail and partnering with Franchise teams in EM hub.
• Coordination with the Internal Control and Internal Audit of compliance related topics, communicating and tracking performance of clusters accordingly.
• Support and guide direct reports on the implementation and follow-up of assigned projects, managing and prioritizing project work accordingly.

Authorities

NA

Key Relationships
• Store Operations
• Franchise Operations Hub
• Global DTC organization
• EM Finance, Legal, B&M, Sales Academy, IT
• Clusters Retail stakeholders

Knowledge, Skills And Abilities
• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Proven project management experience in large scale initiatives
• Fluent in English
• Additional languages are an advantage

Requisite Education And Experience / Minimum Qualifications
• University degree in business, ideally with Retail focus or equivalent professional experience.
• Advanced level understanding of Retail operations. Logistics/merchandising/finance exposure desired.
• 4-5 years Retail operations experience, ideally in apparel/fashion/shoes or FMCG.
• 3 years leadership experience.
• Exposure to sports Retail / Franchise desired