Senior Manager|Associate Director | HR

Who We Are

Our mission… Fuel customer growth through meaningful user to user engagement.

CometChat builds advanced digital communications infrastructure to help thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

In 2024, CometChat was selected into the exclusive Techstars Boulder Accelerator. CometChat (Industry CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best SaaS companies by G2 Crowd. With solid financials, strong organic growth and increasing interest in developer tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration. CometChat is backed by seasoned investors such as iSeed Ventures, Range Ventures, Silicon Badia, eonCapital and Matchstick Ventures.

A global business from the start, we have 80+ team members across our Denver, Salt Lake City, London and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

● Quickly build a reliable & full featured chat experience into any mobile or web app

● Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of chat including:

● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

About the Position:

We are scouting for a Sr. Manager / Associate Director HR, who will Lead in building and anchoring HR strategy for Cometchat. The incumbent will be responsible for aligning the HR function with the business objectives of the department. This role will entail creating a high-performance-driven culture that continuously creates high business impact with a core focus on Capacity and Capability Building, Organizational Culture, Leadership Development & Talent Acquisition, and Engagement.
• Partner with the business leaders/stakeholders to have a greater return on organizational investment and optimize business opportunities.
• Work as coach/advisor for the Business head, senior stakeholders on people issues related to employee performance, productivity, governance, etc.
• Drive the organization culture and ensure to provide a work environment that is engaging, motivating, and high performing
• Own end to end HR function reporting directly to the CEO
• Identifying short-term and long-term human resources needs by anticipating/analyzing requirements, trends and recommending solutions to improve performance, retention, and employee experience.
• Build capability framework and strategy around workforce planning and Talent Acquisition for all functions/business and diverse /niche teams with Technology functions.
• Plan, manage and provide continuous improvement to all aspects of HR delivery and ensure a high level of organizational effectiveness through ongoing performance management, org design, analysis and implementation, talent management, talent assessments, leadership development, and succession.
• Strategize and execute the organizational learning and development agenda and implementation of HR policies and procedures with strong adherence to Statutory Compliance standards
• Work with Leadership on a variety of HR-related issues, both strategic and operational to identify, prioritize, design, and implement HR programs and solutions that support employees and business objectives for the organization
• Work closely on integrating the US team and building a uniform employee experience.

Work Location

Mumbai (Hybrid)

Prioritized Experiences and Capabilities
• Full-time MBA / Masters in Human Resources from a reputed University
• 8 to 12 years of HR Experience including Talent Acquisition
• Relevant IT/ITES Industry experience & understanding of business
• Full working knowledge and understanding of HR processes across employee lifecycle including Talent Acquisition, HR legislation/employment law, principles, policies, and procedures.
• Must have good executive experience in managing senior stakeholders.
• Strong ability to influence leaders and teams coupled with managing change and overcoming resistance.
• Driven, self-motivated, Multitasking.
• Strong analytical skills, problem-solving ability, detail orientation, and interpersonal skills.
• Should have excellent communication - both verbal and written.

Benefits:

Unlimited Leave Policy

Group Health Insurance/Accident Cover

IKEA collaboration to set-up home office

Flexi Benefit Plan for Tax Savings

And more…

Working @ CometChat

Our Values: Go Above and Beyond | Be Relentless | Be Genuine | Have Fun

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential.

As a scaling business with strong financial backing, we’re excited about the opportunity in front of us. The digital communications market is rapidly expanding and our business is scaling along with it.

CometChat is an equal opportunity employer that values workplace diversity. We strive to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives. We do not discriminate on the basis of race, color, religion, *** (including pregnancy, ****** orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history or any other characteristic protected by law).

Job Functions Disclaimer:

The above job description reflects the general nature of work and functions of the job. It is not designed to contain or be interpreted as a comprehensive summary. Job duties are subject to change based on departmental need and changing business needs and conditions