Senior MIS Consultant

About SBS:

SBS are a leading supplier of education support services and software in the UK. We have a portfolio of Finance, Management Information Systems (MIS) and ICT offerings that are managed and delivered by an experienced team with an excellent reputation within the education sector.



About the Role:
We are seeking a Senior MIS Consultant to join our MIS Team due to an exciting period of growth. If you have experience in training and supporting schools and academies in the use of MIS Systems, ideally Arbor, Bromcom or ESS SIMS, we would like to hear from you.



Key Responsibilities:
Provide consultancy, training, helpdesk support and assist schools in using their MIS systems to improve efficiency.
Identify and resolve issues with supported applications ensuring all requests are dealt with according to agreed procedures.
Engage with clients to develop long-lasting relationships and grow our existing client base by providing innovative solutions to their needs.
Ensure the quality of work meets professional standards and perform customer service visits and calls as required.
Action requests for support escalated by our Service desk and directly from service users.
Investigate issues, requests and resolve these within the contract SLA.


About You:
If you can demonstrate the following qualities, we would love to hear from you:

Experience in a similar or Software as a Service (SaaS) environment, IT or Customer Service environment (ideally in the education sector).
Clear and concise communication skills, capable of producing written content to a professional quality.
Strong customer service and communication skills and high-level problem-solving skills.
Ability to learn quickly and understand new software, or experience using an MIS system either as an end user or support function.
Willingness to learn and become an expert in other Management Information Systems i.e. Arbor, Bromcom, IRIS Education, ESS SIMS or Scholarpack.
Comprehensive knowledge and experience of business application software including Microsoft Office and contact databases.


What We Offer:
Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
Hybrid or remote working across the country.
Learning and Development opportunities.
Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.