Senior Operations Executive

Job Title: Head of Operations - Luxury Villa Brand
Location: Mumbai, India

Company Overview: Souzagad is a prestigious luxury villa brand renowned for delivering unparalleled hospitality experiences. We pride ourselves on offering exclusive and exquisite accommodations that exceed the expectations of our discerning clientele. As we continue to expand our portfolio of luxury villas, we are seeking a dynamic and experienced Head of Operations to oversee all aspects of operational excellence.

Responsibilities:
• Hospitality Management:Oversee and enhance the overall guest experience, ensuring a seamless and personalized service. Develop and implement standard operating procedures to maintain high-quality service standards.
• Food & Beverage Management:Collaborate with culinary and service teams to curate exceptional dining experiences for guests. Implement and maintain high standards of food safety, quality, and presentation.
• Housekeeping and Cleanliness:Establish and enforce rigorous cleanliness standards throughout the villas. Coordinate housekeeping staff to ensure timely and thorough cleaning services.
• Maintenance:Develop and implement preventative maintenance programs to uphold the pristine condition of villas. Oversee repairs and renovations to ensure minimal downtime and optimal guest satisfaction.
• Staff Training and Development:Lead the training and development initiatives for all operational staff. Foster a culture of continuous improvement and excellence among the team.
• Budget Management:Collaborate with the finance department to develop and manage budgets for all operational areas. Identify cost-saving opportunities without compromising on quality.
• Vendor Management:Cultivate and manage relationships with suppliers and vendors to ensure the highest quality products and services. Negotiate contracts and agreements to optimize cost-effectiveness.
• Compliance and Safety:Ensure compliance with local regulations and industry standards. Implement and enforce safety protocols for guests and staff.

Qualifications:
• Bachelor's degree in Hospitality Management, Business Administration, or a related field. (Optional)
• Proven experience in hospitality management.
• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Demonstrated ability to manage budgets and achieve financial targets.
• Familiarity with industry trends and a commitment to maintaining the highest standards of excellence.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:
• Day shift

Experience:
• Operations: 2 years (Preferred)
• total work: 2 years (Preferred)

Work Location: In person