Job Description
About the Role
EpistMail Global Logistics is seeking a detail-oriented and experienced Senior Operations Manager (E-commerce) to lead and optimize its e-commerce logistics operations in Gold Coast, QLD. This leadership role is perfect for a seasoned professional with a strong background in e-commerce logistics, supply chain management, and operational efficiency.
As the Senior Operations Manager, you will be responsible for overseeing the end-to-end e-commerce logistics and fulfillment processes. You will ensure the seamless execution of operations, enhance efficiency, and deliver exceptional service to clients. Your role will be pivotal in driving operational excellence and supporting the company’s growth in the competitive e-commerce logistics sector.
Why Work With Us?
EpistMail Global Logistics is a trusted partner for businesses looking to scale their e-commerce operations. We specialize in providing innovative logistics solutions tailored to the unique needs of online retailers.
Leadership Role: Take charge of large-scale e-commerce logistics operations and lead a high-performing team.
Collaborate with Experts: Work alongside a talented team of logistics and e-commerce professionals.
Career Growth: We offer opportunities for leadership development and professional advancement in the logistics and e-commerce space.
Impactful Work: Contribute to projects that shape the future of e-commerce logistics and customer fulfillment.
Key Responsibilities
Operations Oversight: Manage day-to-day e-commerce logistics operations, including order fulfillment, shipping, and last-mile delivery.
Team Leadership: Lead, train, and mentor a team of operations staff, fostering a culture of efficiency, collaboration, and continuous improvement.
Process Improvement: Identify inefficiencies in workflows and implement strategies to optimize processes and reduce operational costs.
Inventory Management: Oversee inventory control, stock levels, and replenishment to ensure smooth operations and reduce stock-outs.
Logistics Coordination: Manage relationships with third-party logistics providers, carriers, and suppliers to ensure timely and cost-effective deliveries.
Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
Technology Integration: Work with IT teams to implement and optimize e-commerce and logistics platforms, ensuring seamless integration and functionality.
Customer Satisfaction: Collaborate with customer service teams to ensure a smooth and efficient customer experience, from order placement to delivery.
Compliance: Ensure all operations comply with local regulations, including safety, labor, and environmental standards.
Budget Management: Manage operational budgets, control expenses, and identify cost-saving opportunities.
What We Are Looking For
Education: Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. A master’s degree or certifications in operations or logistics management (e.g., Six Sigma, Lean, APICS) is highly desirable.
Experience:
Minimum of 8–12 years of experience in e-commerce operations, logistics, or supply chain management, with at least 5 years in a senior management role.
Proven track record of managing large-scale e-commerce logistics operations and delivering measurable results.
Skills:
Strong knowledge of e-commerce logistics, including fulfillment, inventory management, and last-mile delivery.
Expertise in supply chain optimization and warehouse management systems (WMS).
Advanced analytical and problem-solving skills, with the ability to use data to drive decisions.
Excellent leadership and team management skills, with experience managing diverse and cross-functional teams.
Strong communication, negotiation, and stakeholder management abilities.
Proficiency in logistics and operations software, as well as data analytics tools.
Personal Attributes:
Results-oriented and committed to operational excellence.
Strategic thinker with a focus on long-term growth and efficiency.
Adaptable and resourceful, with the ability to navigate complex challenges.
Customer-focused with a passion for delivering outstanding service.
Job Types: Full-time, Permanent
Pay: $90,000.00 – $120,000.00 per year
Benefits:
Dental insurance
Health insurance
Professional development assistance
Referral program
Salary packaging
Work Location: In person
