Senior Partnerships Operations Executive - 1 Year Contract

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, ****** orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

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About Collinson

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers. It has 28 global locations, servicing over 800 clients in 170 countries, employing 2,000 staff, and managing over 20 million end customers.

About Collinson Valuedynamx

Valuedynamx helps travel loyalty programmes, financial institutions, merchants and retailers drive higher commercial growth by connecting them with the right partners while incentivising customer spend and engagement through points earning and redemption purchases, delivering tailored offers and rewards across a wide range of categories.

This delivers mutually valuable, long-term relationships, improving loyalty programme and currency engagement, driving card preference for financial institutions and increasing sales for retailers and merchants. These sustainable commerce networks expand brand reach and visibility, driving up the value and relevance of customer programmes and increasing partners share of wallet.

Valuedynamx has a number of purchase reward solutions in the market, including:

SmartEarn has a strong position in the online ‘earn’ market, particularly in the Travel Loyalty and Financial Services sector and is based on Merchant Funded / Performance Marketing model
SmartLink is an emerging and strategically important proposition that facilitates the tracking and delivery of on and offline Card Linked Offers, providing a range of unique and expanding customer engagement opportunities globally
SmartRedeem Store has a strengthening position as full-service e-commerce marketplace for points redemption transactions across a broad range of product categories
SmartRedeem Travel offers a comprehensive online travel redemption solution, providing access to real time hotel, flight and destination activities
In addition, Valuedynamx is proactively innovating and developing new propositions in the purchase rewards space.

Purpose of the Job

The purpose of the role is to provide a comprehensive level of support to the Product Manager by coordinating day to day activities and relationships on the SmartEarn solution; affiliate networks,merchant and supplier relationships. The job also works closely with both the Senior Account Managers for each client to deliver robust operations and campaign support.

Key Responsibilities

Affiliate Partnerships Management

To Attend Network events, merchant/network meetings as required.
To provide day to day coordination of affiliate partnership communications, queries and updates.
New Merchant Onboarding and Maintenance

Setup new merchants approved by Client Services Team
SmartEarn network merchant updates (e.g. closure, change to terms, commission rates, ammending logos, and merchant trackers across all SmartEarn clients)
Monitoring Affiliate inbox daily and share summary to Client Services Team daily of key events
Network Sales Tracking Audits and troubleshooting tech issues.
Auditing voucher pages for expiry daily.
Auditing merchant terms and conditions and delivery conditions at assigned regular interval
Auditing fraudulent member activity as and when required.
SmartEarn and SmartRedeem Software & Solutions

Support tracking and reporting (in accordance with standard SLAs)
Checking client websites are live, testing content e.g. homepage banners/ no other display issues - Front end checks. Daily check on client home page for bonus offers