Senior Process Associate

Responsibilities:

To escalate the queries of the customer via call, phone & Chat, mail.
Resolve the customer issue for international customers.
To provide the best resolution to the customers.
Maintain the better relationship with the customers.
Meet the customer’s requirements and provide them satisfaction with the best resolution of their queries.
Requirements:

Qualification: 12th Pass
Minimum 6 months Experience Required
Good communication skill (Verbal & Written) – Most Important
Basic Computer Knowledge
Flexible (24/7) environment = + hours – Night, Noon, Day – Business req.
6 days Working
Additional Benefits for Candidates

Relocation bonus of Rs. 10,000 ( International process) after probation period - 3 month
Free Guest House Accommodation for 15 days from Teleperformance = only Stay
Travel tickets reimbursement up to Rs.700.
Candidate are eligible for an IJP - Internal Job Posting after 12 months. – Across INDIA
18-24 month – eligible for abroad
Why Relocation?

Cost of living is less as compared to metro cities; PG is available in the range of 3.5 to 5K.
The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movies.
It is a peaceful city and hence are safe for both male and female candidates.
There are also a lot of historic places for picnic and weekend getaway.
A variety of Non-Veg and Veg options are available at reasonable price.
In fact, the future of BPO is in Tier 2 cities. Teleperformance was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Interview process:

Brief about Interview and profile

HR Round - Telephonic

Operation round – Video – Zoom/MS Teams

Validation round (At Jaipur office)

Docs Verification

Versant test

We will provide LOI post selection and candidates should be join within 3-5 days from interview.

There will be no leaves for initially +0 days apart from week offs.

Job Type: Full-time

Pay: ₹324,000.00 - ₹408,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Rotational shift
UK shift
US shift
Supplemental Pay:

Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Yearly bonus
Experience:

total work: 1 year (Preferred)
Shift availability:

Night Shift (Required)
Work Location: In person