Senior Product Operations Manager

MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1++6 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information services, first party collection of accounts receivables, business advisory services, and legal & paralegal services. Catering to a diverse clientele including small to large enterprises across various sectors, MNS has a dynamic workforce of >150 employees, driving its vision of delivering comprehensive credit management solutions globally.

We are looking for a Senior Product Operations Manager to oversee one of our Domestic Services division. This pivotal role involves managing the delivery of business information reports, interacting with clients, and supervising a team of operators and analysts dedicated to producing these reports. The ideal candidate will have a strong background in operations management and an understanding of credit risk analysis.

Key Responsibilities:
• Operations Management: Oversee the daily operations of the International Services division, ensuring the timely and accurate delivery of business information reports to global clients.
• Team Leadership: Manage and lead a diverse team of operators and analysts responsible for creating and compiling domestic reports, fostering a collaborative and productive work environment.
• Project & Stakeholder Management: Plan launches, manage dependencies, and communicate status across product, engineering, and go-to-market teams.
• Process Improvement: Continuously assess and improve operational processes and systems to increase efficiency, reduce costs, and enhance service quality.
• Data & Analytics: Define and track product KPIs and OKRs, build dashboards, and translate metrics into actionable insights.
• Collaboration: Work closely with other departments, including sales, marketing, and product development, to align international services with broader company objectives.

Qualifications:
• Bachelor’s degree in Business Administration, Engineering, or related fields.
• Minimum of 5 years of experience in operations or product management, with a preference for candidates with experience in financial services.
• Proven leadership skills, with the ability to manage and motivate a diverse team.
• Excellent problem-solving abilities and a commitment to delivering high-quality customer service.

What We Offer:
• A competitive salary and benefits package.
• Opportunities for professional growth and development within a leading international financial services company.
• A dynamic and supportive work environment, with a strong emphasis on teamwork and customer service excellence