Senior Production Support

Job Title -
Senior Production Support
Place of work
• Mumbai
Business Unit
- Corporate Function
Function
- Information Technology
Job Purpose:
The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.
Roles & Responsibilities:
Perform all tests on production applications
Design production support procedures, policies and documentation
Prepare recovery procedures for all applications and provide upgrade to same
Identify and resolve technical issues
Establish the root causes of production errors, and escalate serious concerns
Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability
Manage code migration across environments to ensure continued and synchronized functionality
Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
Supervise all alerts related to production application and system procedures and provide services proactively
Prepare and coordinate communications to senior management
Deliver regular and customized training to teams within the business
Develop test scripts for new/changed production application capabilities
Capture and share best- practice knowledge amongst the team
Stay abreast with global market trends and competitor strategies in key markets
Leverage in-house synergies through collaboration with internal stakeholders
Educational Qualifications:
Graduate - Any
Experience:
Minimum of 4+ Years