Senior Regional Customer Engagement Manager|Branch|
- Category: Bank Jobs
- Location: Ahmedabad, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 26K
- Published on: 2025/09/21
Lead a team of RCEM
• Customer Engagement (RCEM) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS â€' Ensuring on ground Customer experience translates into desired NPS at a portfolio level
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