Senior Reservations Sales Associate for Luxury Hotel Process

Job Description

If interested, please share your CV with Prerna on Whatsapp number 807617+83+.

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Hotel Reservations & Revenue Management South Asia.

Become a future ready Hotelier without being at the Hotel

Praxis is a leading Business Process Management company that specialises in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi.

Praxis also manages customer service for premium customers for a leading full-service luxury airline in India.

JOB DESCRIPTION FOR RESERVATION SALES ASSOCIATE

Make the move from a Job to a Career. Learn Reservations and Revenue optimisation skills to embark a career in Middle Management for Sales or Hotel Operations or Revenue Management or Training and Quality etc.

Job Description and Job role of a Reservations Sales Associate

- A reservations sales associate position is responsible for ensuring a positive and memorable experience for Guests or Travel Agencies or Corporates.

- Engagement is either on telephone or emails with each seeking details of services and product on the hotel chain or resort that you represent.

- Work in a paperless office and become proficient on Hotel Reservation Systems like Opera, Synxis, IDS etc. and on world class CRM tools and applications thereby learning personalisation and experiential led selling for premium customers.

- Become efficient and seasoned in the art of upselling and cross selling through extensive and thorough training in sales and revenue optimisation practices. Managing guest grievances and escalation management will add to confidence for prompt redressal actions.

Skills Required:

- A natural tendency to help people, a willingness to learn and improve, and diplomacy.

- Ability to communicate effectively in English language for both written and spoken purposes.

- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.

- Computer skills, organizational abilities and multitasking capabilities.

- Basic cognitive and analytical skills.

- General awareness is a desirable attribute.

Education:

- Graduation in any stream, Hotel Management preferably.

Salary & related perquisites:

- Best as per industry standards

Why join Praxis

Great work life balance. + Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day.

Salary & Perks

Best in the business.

Besides, performance incentives, night allowance and subsidised meals at a client location makes the total cost to company hugely appealing.

Learning & Growth

Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business.

As Supervisor become eligible for Praxis TAM - Training for Assistant Manager, company's powerful and rewarding Management Training Program.

Work Hours: Rotational and Fixed Shift Dedicated Hours or 24 X7 operations

- 08:00 A.M. 05:00 P.M.

- 11:00 A.M. 08:00 P.M.

- 02:00 P.M. 11:00 P.M.

- 11:00 P.M. 08:00 A.M. (For Male members only)

Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu