Senior Sales Support Manager

Job Description Sales Support- Senior Manager- Mumbai

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We seek an effective communicator with good organizational skills to support our growth plans for Business Services in North America from India. This role will focus on driving sales growth and strategic initiatives. As part of the role, you must engage with relevant personnel from our clients and within our firm to meet deadlines for various deliverables. You will report to the North America Sales and Business Initiatives Associate Director.

Job Location: Mumbai

Responsibilities:

1.Sales Activities:
• Develop a good understanding of Nexdigm’s service offerings and stay connected with the operations, sales, and marketing teams for updates and developments. Maintain a repository of sales collateral, gather new material from practice SPOCs, and work with them to create relevant sales presentations and documents as required.
• Assist with preparing presentations for client meetings. Participate in sales calls as required and take down and circulate call notes.
• Work with various internal teams and external partners to create comprehensive proposals demonstrating a clear understanding of client requirements and offering solutions that address challenges and add value to them. Ensure on-time delivery and quality.
• Project manage and prepare RFP responses while ensuring completeness and timely submissions.
• Track and manage legal contracting-related requirements, which includes creating and submitting SOWs/Work Orders and change orders/addendums, ensuring timeliness, and sharing regular status updates. Work with the legal, quality, and data security teams as required.
• Hold and track versions of the contract templates, such as the NDA, MSA, Engagement Letters, SOWs/Work Orders, Change Orders/addendums, etc.

2. Lead Generation Efforts
• Identify, evaluate, and set up lead generation sources, including onboarding lead agencies and platforms. Manage vendor relationships and review performance against agreed deliverables.
• Review and evaluate relevant listings on various RFP and other project platforms.
• Drive lead generation initiatives/campaigns and provide updates & feedback on the performance.

3. Client Relationship Management
• Assist with client onboarding. Manage project kick-off meetings and ensure a smooth start to the transition. Be proactive in addressing internal and client requirements and resolve issues/challenges.
• Assist in setting up regular cadence/governance with the clients, attend these meetings, and ensure proper documentation of feedback and updates.
• Build relationships with client contacts and identify opportunities for cross-selling and mining.

4. MIS Reporting:
• Ensure the sales trackers/CRM are up to date and check for completeness and accuracy.
• Prepare and circulate weekly/monthly MIS sales reports and other updates.
• Perform analysis on the progress against sales targets and share key insights and forecasts.

5. Overall – Project Management and Supporting Initiatives:
• Support the North American team in their sales, marketing, and business development initiatives:
• Maintain sales kits and training documents for the sales team
• Participate in visibility campaigns and events

6. Assist in other assigned initiatives/projects
• Understand and break down complicated and convoluted matter and present it in a simple structure for further action. E.g., project plans, brochures, various discussion topics, etc.
• Engage with various practices and functions to understand their operations and concerns and establish frequent communication on deliverables.
• Efficient and Effective communication with relevant stakeholders (internal or external) to address concerns and remove roadblocks
• Conduct research, prepare project plans, and schedule tasks to meet deliverables. Get buy-in from SPOCs responsible for completing tasks within planned timelines.
• Actively monitor the scheduled activities and implement control mechanisms to address activities that do not conform to the planned schedule.
• Identify and resolve issues that might negatively impact the project deliverables; identify, assess,and prioritize risks and provide options for action; and address sensitive issues with tact and discretion.

Preferred Skills and Qualifications:
• 5 – 8 years of overall work experience
• Master (MBA) in Business, Sales, or related
• Experience in business consulting or outsourcing services
• Previous team managing experience
• Experience in project management and high collaborative skills
• Good written and verbal communication and presentation skills
• Good analytical and problem-solving skills
• Ability to manage multiple priorities effectively
• Proficient with Power BI, MS Excel, and MS PowerPoint
• Well-versed with LinkedIn Sales Navigator and working on Lead Generation Platforms
• International outlook and cross-cultural comfort levels
• Ability to work independently with a hands-on approach
• Ability to drive initiatives and work in a fast-paced, dynamic environment

HIRING PROCESS:

Your interaction with us will include, but not be limited to,
• - Technical / HR Interviews
• - Technical / Behavioral Assessments

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!

This section is standard. Make changes here only if you are including any more steps in the hiring process (eg. Group Discussion)