Senior Site Reliability Engineer

Role/ Job Title: Senior Site Reliability Engineer

Business: Information Technology

Function/ Department: Information Technology

Place of Work: Mumbai

Roles & Responsibilities:

'• Ensure user visible uptime and quality, providing operational and development expertise in making our systems have proactive monitoring, fail rarely and automatically fix when they do fail
• Minimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, alerting & recovery
• Engage to run, maintain and improve critical service against established Service Level Objectives by applying software engineering principles
• Own day-to-day health, uptime, monitoring, reliability of services & server infrastructure, performance improvements, change management and capacity management of the services supported
• Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability
• Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring again
• Facilitate maximum speed of delivery by objectively binding to disruptions of the service
• Practice Agile and Scrum methodologies

Secondary Responsibilities :

'-Recommend improvements to processes and policies across the Banking business to drive operational efficiencies and high quality customer service
-Leverage in-house synergies through collaboration with internal stakeholders

Managerial & Leadership Responsibilities :

'- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
- Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
- Attract and retain best-in-class talent for key roles in their reporting structure

Key Success Metrics:

'- Time to market
- Failure recovery time
- Reduced lead time to change
- Lowering change failure rates