Senior Site Reliability Engineer

Job Description

Datavail helps customers manage their data and maximize IT efficiency through application of our deep expertise in databases, analytics, and applications. We are North America’s largest data integration and database administration company with more than 1000 employees on payroll and core operations in four countries. Founded in 2007, Datavail is based in Broomfield, Colorado and supports mid-market and enterprise clients headquartered in North America. For more information visit www.datavail.com.

About The Team

At Datavail, we’re passionate about building Enterprise software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

Position: Senior Site Reliability Engineer

Designation: Sr Associate Engineer

Experience: 6 – 8 yrs in IT

Location: Mumbai

Qualifications: BE / BTech / ME / MTech

Key Skills:
• Experience with AWS Cloud Services like Lambda function, any RDS Database (SQL, Oracle, MySQL, Postgres
• 3 years of SQL Server or related database administration experience
• Development experience in any technology (C#, Java, Python)

Job Description:

At Datavail, we’re passionate about building Enterprise software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

Objectives of this role:
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.
• Provide primary operational support and engineering for large-scale distributed software applications.

Responsibilities:
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service-level objectives
• Monitor and verify production environment is efficiently processing (e.g., web server processing queues, portal is up and running) and potential issues.
• Manage Production alerts and take necessary action as per the playbook and SOP
• Production readiness (e.g., Production deployment readiness checklist)
• Work with ticketing tools and SLA governed environment.
• Hands-on experience working with fixes at the product level, including installing and upgrading software.
• Record, track, and document the problem-solving process all the way through to the final resolution.
• Use logical reasoning to analyze a situation and make use of available debug utilities.
• Troubleshoot and reproduce customer issues in the local environment. Collect logs and reproduce for developers if needed.
• Work with all internal groups, including support, engineering, product Owner and Management.
• Identify potential product/process weakness, research potential fixes with relevant internal teams and management.
• Expect to spend approximately 60% of time troubleshooting customer issues. In addition, you will also handle other duties that commensurate with your role and the company needs.
• Develop FAQ and Knowledge Base articles to aid in problem resolution.

Required skills and qualifications:
• Bachelor’s degree (or equivalent) in computer science or related discipline
• Total 2 - 4 years of experience in Technical Product Support with proven work experience as a Site Reliability Engineer or similar role
• Collaborate and communicate asynchronously.
• Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C#, and JavaScript
• Experience with AWS Cloud Services like Lambda function, any RDS Database (SQL, Oracle, MySQL, Postgres)
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement.
• Relevant training and/or certifications as a Site Reliability Engineer
• Experience of working with Continuous Integration (CI), Continuous Delivery (CD) tools such as Azure Devops
• Basic RDBMS, Any database installation and configuration knowledge (e.g., SQL Server, Oracle, Postgres)
• Excellent troubleshooting and problem-solving skills with a strong analytical/QA mindset

Preferred skills and qualifications:
• Previous success in technical engineering
• Coding experience beyond simple scripts. use tools to automate the deployments and infrastructure performance monitoring.
• 3 years of SQL Server or related database administration experience
• Development experience in any technology (C#, Java, Python)
• Support experience in any Infrastructure or Database monitoring Software solution