Senior Software Engineer

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a skilled Senior Software Engineer with a strong foundation in web application development and experience in both front-end and back-end technologies. The ideal candidate will have a proven track record of building and maintaining robust, scalable, and high-performance applications.

Candidate must be located in Ontario
What you'll be doing

Design, develop, and maintain scalable web applications using React, Node.js, JavaScript, HTML, and CSS3.
Work with relational databases like PostgreSQL and non-relational databases such as MongoDB to ensure efficient data storage and retrieval.
Build and consume REST APIs to facilitate seamless communication between front-end and back-end systems.
Develop Single Page Applications (SPA) with performance optimization and responsive design in mind.
Utilize tools like Babel, Webpack, and npm for application build and dependency management.
Integrate and customize visualizations using libraries such as Plotly for creating dynamic and interactive charts.
Collaborate with cross-functional teams, including designers, QA engineers, and project managers, to deliver high-quality software solutions.
Follow and contribute to the Software Development Life Cycle (SDLC) processes.
Participate in Agile ceremonies and adhere to Agile methodologies to ensure timely delivery of projects.
Troubleshoot, debug, and optimize existing applications to enhance functionality and performance.
Stay updated with the latest technologies and best practices in web development.
Requirements

3+ years of professional experience in web development.
Proficiency in React, Node.js, JavaScript, HTML, and CSS3.
Experience with both relational databases (SQL, PostgreSQL) and non-relational databases (NoSQL, MongoDB).
Hands-on experience developing and consuming REST APIs.
Experience in building Single Page Applications with modern tools and frameworks using React and Mui.
Knowledge of build tools like Babel, Webpack, and package management with npm.
Familiarity with data visualization libraries, particularly D3 and Plotly, is a plus.
Strong understanding of the software development life cycle (SDLC) and Agile methodology.
Ability to work collaboratively in a team environment and communicate effectively.
Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio:

Global team recognized for their passion for innovation.
Innovative product culture and project exposure.
Training and development from industry-leading experts.
Our Power is Our People, driven by Our Core Values:

Relentless Innovation: Kick status in the quo.

Customer Obsessed: Put the customer first. Always.

Results Matter: Take action that impacts. Every day.

Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.