Senior Software Engineer (ServiceNow)

At UTS, we’re on a bold journey to become a leading public university of technology recognized for our global impact. Positioned at the cutting edge of creativity, innovation, and technology, we are dedicated to driving transformative breakthroughs that shape the future. Our state-of-the-art campus in Sydney’s vibrant Tech Central precinct is alive with energy and ambition, creating a dynamic environment where curiosity and collaboration thrive.

About the Role

The Senior Software Engineer provides leadership, advanced technical expertise and direction for the University's IT environment, encompassing software and associated services. The Senior Software Engineer roles serves as a critical resource in implementing and maintaining technology solutions, working closely with stakeholders to understand their business needs and requirements and align these with the University's strategic objectives. The role provides leadership on complex solutions from design to implementation and advises on technology selection, architecture and implementation strategies. Additionally, the role will collaborate with cross-functional teams to align strategies with the University's goals, driving innovation and enhancing the institution's technological capabilities for a seamless and optimised IT landscape. This role provides technical leadership and mentorship to less experienced software engineers and other team members.

As the Senior Software Engineer (ServiceNow), you will bring:

Core Experience & Knowledge
At least 4 years hands-on experience in a ServiceNow development role
ServiceNow Admin Certification or higher
Solid expertise across core ServiceNow modules, including:
o ITSM (Incident, Problem, and Change Management)
o CMDB (Configuration Management Database)
o ITOM (IT Operations Management)
o HRSD (Human Resources Service Delivery)

Development & Configuration ProficiencyProven ability to develop and configure Business Rules, UI Actions, Client Scripts, and WorkflowsSkilled in configuring forms, lists, workflows, Flow Designer, and other ServiceNow toolsetsExperience leading the design, development, and delivery of scalable ServiceNow platformsExcellent communication and coordination skills to engage with stakeholders and vendors
Technical SkillsProficiency in scripting languages such as JavaScript, Glide, and PowerShellFamiliarity with frameworks like .NET, Angular, and ReactWorking knowledge of HTML, CSS, UI Policies, and UI Actions
Integration & TestingStrong experience with REST/SOAP APIs and ServiceNow Integration HubAbility to design, test, debug, and support complex solutionsKnowledge of testing frameworks including Automated Test Framework (ATF) Solution Design & DeliveryCapable of designing and delivering practical, sustainable, and high-value ServiceNow solutionsAct as a technical expert or SME for scope definition, estimation, and architectural decisionsComfortable navigating large, complex enterprise environments with diverse integration points
For the full list of role responsibilities and selection criteria please download the position description from the link below this advertisement.
Remuneration

A competitive and comprehensive remuneration package will be offered. This role attracts 17% superannuation in addition to the base salary.

We offer a comprehensive range of benefits designed to support professional growth, personal well-being, and work-life balance. Employees enjoy access to leadership programs, promotional opportunities, alongside study time support. We also offer flexible working arrangements and generous leave entitlements, ensuring a balanced and enriching work environment.

This position is full-time, and appointment will be made on a continuing basis.

How To Apply
In order to obtain:
a copy of the Position Description;
information on remuneration, benefits, terms and conditions; and
full details of the application process,
Please click the Apply link to be taken to the UTS website.

You must have unrestricted work rights in Australia for the duration of this employment to apply.