Senior Software Support Engineer

Job description
We are looking for a technical sound Senior Software Engineer-TSS who is proficient with Java-based technologies and frameworks. As a Team Lead in Technical Support, your primary focus is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both hosted and on-premises solutions by supporting our diverse Product portfolio. You will work closely with the Support, Engineering, Product Management and various other stake holders in India and US and hence exposure to working in a collaborative environment is highly desirable.

What you will do:

• Assist the customers to quickly identify issues or get workarounds for the various issues that they may face

with the Products.

• Act as a mentor for newer team members, offering guidance and lessons learned.

• Actively participates in knowledge-sharing initiatives, such as teaching brown bags or attending mobbing

sessions.

• Lead efforts to develop proactive measures to prevent similar customer issues from arising in the future.

• Identify gaps in Product solutions and implement automated process or script.

• Identify common issues and recommend resolutions to Product development.

• Demonstrates confidence to instill trust and credibility in customer interactions.

• Act as a role model for team members, offering guidance and lessons learned.

• Demonstrate resilience by thinking about the bigger picture and effectively communicate the benefits of change and guide team members through change.

• Coach team members to improve their skill.

• Take ownership of driving team-wide initiatives to address systemic issues or gaps in product functionality in accordance with the never again initiative.

• Oversee day-to-day operations.

• Participate in customer calls to guide them towards best practices and help explain workarounds/cleanup scripts.

-Might involve some early morning shift or evening shifts (India time) to overlap work with US teams. Mostly will not involve very late-night shifts.

What you bring:

• 4-8 years of experience in analysis, design, development, documentation, implementing, and testing of software systems in Java, J2EE, and related technologies.

• Experience guiding and mentoring a team of individuals on technical issues.

• Expertise in problem-solving, debugging java issues and providing solutions.

• Hands on experience in Oracle, Postgres SQL query, query optimization, building complex queries.

• Strong experience in SOAP and REST webservices

• Experience with Java 1.8v, WebLogic, Oracle RDBMS based applications.

• Experience in Linux and shell or other Unix scripting languages.

• Experience with performance optimization and troubleshooting of Java applications. Familiar with

AppDynamics, Splunk, and Solar winds.

• Familiarity with modern front-end CI-CD build pipelines and tools (Maven/Gradle).

• Implement unit test cases in frameworks (Junit/TestNG).

• Familiarity with code versioning tools such as GIT/Bitbucket.
• Nice to have Springboot, Azure, WebLogic, Tomcat, React JS and Kubernetes

• Provide technical training and mentoring to Juniors/Peers.

• US HealthCare Insurance Domain knowledge is plus