Senior Steward

Iceberg Hospitality and Entertainment LLP is a leading name in Pune’s hospitality and entertainment sector, renowned for its diverse range of upscale and unique dining experiences. The company is dedicated to providing guests with an engaging and memorable sensory experience across its various venues. Each establishment under the Iceberg umbrella like Prem’s, Swig, Soy Como Soy, Kinki and etc. is designed to offer a distinctive atmosphere, exceptional service, and high-quality cuisine.

Key Responsibilities:

Guest Interaction:
• Greet guests warmly upon arrival and ensure they are comfortable throughout their dining experience.
• Assist in escorting guests to their tables and provide them with menus.

Order Handling:
• Assist in taking accurate food and beverage orders.
• Communicate with the kitchen and bar teams for timely order delivery.

Customer Service:
• Help resolve guest inquiries and concerns in a professional manner.
• Support the team in creating a positive guest experience.

Team Support:
• Collaborate with servers, bussers, and front-of-house staff to maintain seamless service.
• Provide support in maintaining cleanliness and organization of the dining area.

Operational Assistance:
• Help ensure that restaurant operations run smoothly, adhering to quality and service standards.

Menu Familiarity:
• Maintain a basic knowledge of the restaurant’s menu, including popular dishes and beverages, to assist in answering guest questions.

Skills & Qualifications:
• Positive attitude, with a willingness to learn.
• Excellent communication skills.
• Energetic and team-oriented personality.
• Ability to work in a fast-paced environment.