Senior System Engineer

Tektalent has partnered with our client whom are a leading IT solutions provider that provide industry leading customer service & technical advice across many verticals. Our client offers a strong culture that allows highly capable operators to develop & nurture their skills, be innovative & work within a business that have automation & the latest technology at the forefront, and have the ability to grow within the business, career progression is paramount to our client.



As a Systems Engineer within our Level 3 Engineering Team, you will play a pivotal role in not only addressing escalations and managing problems but also in spearheading research initiatives and leading the team towards faster delivery of accountabilities through automation, enhanced tools, and optimized workflows. You will be responsible for driving problem identification, root cause analysis, scoping and architecting solutions, handling nonstandard service requests, and addressing Level 3 escalations where necessary. Your expertise will be instrumental in ensuring the team operates efficiently, effectively, and with a focus on continuous improvement.





This role is working within an existing team that is high performing, and able to work within a broad remit of technologies / systems within the Microsoft stack.





Our client is an Australian award winning IT business that has a very strong reputation in the market coupled with a highly satisfied team that rave about how good the culture is.





Role responsibilities

Point of escalation for L3 complex incidents via the Service Desk
Ownership over the configuration and management of our monitoring systems to ensure visibility across our client systems
Deliver automation solutions that result in saving of time and money for tasks manual tasks
Assisting in scoping projects /reviewing SOWs where required
Periodic system audit to align with best practice compliance
Pro-active prevention across: backups, networking, virtualization, automation
Scoping and Architecture of Solutions
Problem Identification and Root Cause Analysis:




Your key attributes & experience needed

Minimum of 7 years of experience in IT, with at least 3 years in a senior engineering or architect role
Proven track record of leading and successfully delivering complex projects and initiatives
Experience in scoping and architecting solutions to meet business requirements while considering scalability, reliability, and security
Experience with Microsoft server technologies including AD, SQL, Exchange and CA
Experience with automation tools and technologies for process improvement
Deep understanding of cloud computing principles and architectures
Hands-on experience in handling Level 3 escalations and providing expert
guidance to resolve technical issues efficiently
Knowledge and experience in implementing and supporting solutions in Azure, including Microsoft Office 365, Azure AD
Experience with virtualisation technologies such as VMWare, AHV, Hyper-V and KVM
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud)
Windows Server management (2012 to 2022)
Networking knowledge, CCNA, Sophos, WatchGuard, Aruba & Fortinet (Highly Desirable)
Backup Technologies including Veeam (Desirable)
Experience with ConnectWise Manage and Automate (Desirable)
Authenticity that engenders trust, and motivates behaviors aligned with the businesses values, culture and growth
Team player with the ability to actively listen, process feedback, reflect, learn and help others learn
Flexible within agreed policy and frameworks with ability to adapt as the organization evolves




Benefits

Hybrid role - You can work from home or from a stunning office
Huge list of business-driven initiatives to keep you in the business long term, covering: Workplace happiness, career growth, benefits & compensation & company culture
The business has experienced 40% year on year growth
Average tenure of the team is 2 + years
Nimble and fast-moving business that is hyper-focused on innovation and growth
Very high culture rating across the business'
Constantly evolving and changing the way they deliver solutions, heavy investment in automation & bleeding edge tech
Broad role where you hardly work on escalated tickets, and focus more on getting your hands dirty with new & emerging tech, project delivery, automation, cloud, system improvement
Pain free & efficient interview process
10 + years of strong reputation in the market
Highly focused on innovation & providing IT services / consulting across all the latest tech platforms
The role is reliant on the consulting arm bringing in projects, hence the role will be varied, interesting which allows you to be challenged and constantly developing your skills
Very strong existing team of engineers to work with
Culture is a primary focus of the business, they strongly support growth, having a voice, promoting a flat management structure, collaboration, encouragement & support, diverse team working in cross collaboration and supporting the generation of ideas and opinions
Business heavily invests in training & support, internal progression




If you are an experienced Systems Engineer, please apply and we will review your application as soon as possible.





Alternatively, you can email chris@tektalent.com.au directly for immediate review.





Tektalent looks forward to hearing from you.