Senior Systems Administrator - Gainsight

Job description
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Key Responsibilities:
• Platform Administration:
• Manage and maintain the Gainsight platform, including user setup,

permissions, and configuration.
• Customize Gainsight Dashboards, Reports, Rules Engine, and other features

to meet the evolving needs of the organization.
• Perform routine audits to ensure system accuracy, data cleanliness, and

platform stability.
• Data Management:
• Ensure accurate and timely data integration between Gainsight and other

systems (e.g., Salesforce, RedShift, etc.).
• Manage data imports, data mapping, and data health checks to ensure

reliable reporting and analytics.
• Develop processes and controls to ensure data consistency and quality.
• Process Optimization:
• Design, implement, and optimize Customer Success workflows within

Gainsight, such as customer journey mapping, health scores, and

playbooks.
• Build automation and rules within Gainsight to streamline processes like

customer renewals, upsells, and cross-sells.
• Collaborate with internal teams to gather requirements, build solutions, and

ensure optimal utilization of Gainsight.
• Reporting & Insights:
• Create and manage dashboards, reports, and scorecards to track key

customer health metrics, customer satisfaction, and overall performance.
• Analyze data trends and deliver actionable insights to support customer

success strategies and executive decision-making.
• Continuous Improvement:
• Stay up to date with Gainsight’s product releases and new features to ensure

the platform is fully leveraged.
• Gather feedback from internal teams to continuously refine Gainsight

configurations and workflows.
• Lead or assist in Gainsight-related projects and initiatives aimed at

improving Curriculum Associates processes and outcomes.

Qualifications:
• Bachelor's degree in Business, Information Technology, or related field (or

equivalent work experience).
• 2+ years of experience in Gainsight administration or similar customer success

platforms.
• Strong understanding of customer success operations, CRM systems (e.g.,

Salesforce), and data management best practices.
• Experience with Gainsight’s Rules Engine, Journey Orchestrator, and other core

features.
• Strong analytical and problem-solving skills, with the ability to work cross-

functionally and manage multiple projects.
• Excellent communication skills and the ability to train and support end-users.
• Basic SQL or data querying skills
• Knowledge of customer success processes and best practices preferred.
• Project Management skills preferred.