Senior Technical Manager Aditya Birla Group

Designation: Manager

Updated: September 02, 2024

Location: Maharashtra, India

Organization: Paints HO

Job Description:

Overview of the role:

Technical Manager (TM): Central technical resource who would primarily be responsible for supporting the business of waterproofing products by creating a differentiated training approach with a mindset of bring first-in-the-industry, lending technical expertise to external stakeholders, handling complaint escalations and being a strong technical pillar in new product development thus assisting in achieving overall business objectives.

Key Responsibilities:
• Training
• Designing training tool kit for demos & product application
• Conducting training for top contractors in key geographies
• Analyzing the outcome, improvisation of the training module and replicating the success
• Business Development
• Connected closely with the top contractors
• Assisting in site conversion by digital means and guiding the local team
• Technical intervention at critical sites at pre-application stage for issue identification & resolution
• Complaint Resolution
• Handling escalation from Field Technical Team
• Visiting critical sites and proving credibility as a subject matter expert
• Brainstorming with R&D & implementing solutions
• Tech Support
• Query handling from all external & internal stakeholders
• Vendor and new product – technical evaluation for category creation
• Support in gathering technical product insights

Qualifications & Experience
• B.Tech. / Diploma in Civil Engineering with 8-15yrs of experience with at least 3years of field experience

or
• Have handled a similar role with relevant experience in the construction chemicals / waterproofing retail industry

Reporting
• GPM Waterproofing

Qualifications:

Graduate

Minimum Experience Level:

3-7 Years

Report to:

Deputy General Manager