Senior Technical Support Specialist

Leading Private Bank


SME Team Manager (Working Capital)
Leading Private Bank • Mumbai, Maharashtra • via Workassist.in
7 hours ago
₹8L a year
Full–time
No Degree Mentioned
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Job description
• To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc.
• Work closely with Branch Banking teams for new customer addition.
• To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship & Group companies.
• To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence.
• Focus to continually increase the Book size and profitability of the assigned portfolio.
• To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.
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Skooltag


Senior Technical Support Specialist
Skooltag • Mumbai, Maharashtra • via LinkedIn
12 hours ago
Full–time
No Degree Mentioned
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Job description
"Looking for immediate joiners only"

Designation: Technical Support - L3

Experience: 8-12 years

Location: Andheri, Mumbai

Work Mode: Work from office

Notice period: Immediate joiner

Interview Mode: Virtual + F2F round

Roles & Responsibility:

I. Handling Technical Support Calls & Tickets

II. Resolving issues - Remote Access, Phone Support, etc.

III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS

IV. Monitoring Servers (IceWarp, MySQL, etc)

V. Performing Migration

VI. Handling Presales queries (L1/L2)

VII. Handling important/urgent calls during non-office hours

VIII. Providing Support during Emergency as required (Off hours)

IX. Should Handle atleast 30 Tickets per month when in support role

X. Should handle atleast 4 implementations in a month

XI. Handle escalation from Customer (as per escalation matrix)

Key skills: Messaging Administrator, Windows server, Linux server, System Administrator

Knowledge Required:

a) Administration of Windows

b) Administration of Linux (CentOS, Debian, Ubuntu)

c) Network level skills

d) Email protocols (SMTP, POP3, IMAP)

e) MS SQL Server, MySQL Server (Installation, configuration, fine tune,

backup restore, query execution, troubleshooting)

f) Experience with Active Directory and LDAP.

g) Experience with the administration of mail server MS Exchange/Lotus Domino/Postmaster/Zimbra/MDaemon

h) Virtualization (VMWare, HyperV)

i) Knowledge in SSL Certificates

j) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)

k) Technical understanding (Systems, Database, Networks)

l) Very Good communications skills - English, written & spoken

m) High customer orientation, communication strength, team ability

n) Self-initiative / motivation / willingness to learn

o) 5+ years of experience in the same domain