Service Delivery Manager
- Category: Database Administrator
- Location: Hyderabad, Telangana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 31K
- Published on: 2025/09/20
Must Have:
• Experience in managing 24x7 work model of IT Application Support with legacy and digital apps and other IT Programs to deliver within Schedule, Cost & Quality with 50+ member team size..
• Good experience in driving Process Improvement initiative leveraging latest technologies.
• Proficiency handling portfolio growth initiatives and experience around working on proposals.
• Good Experience in Customer Interaction and Managing stakeholders and submit periodic project status reports to confirm project progress to the customer.
• Proficiency in Support operations handling, Problem Management, Resource Management and Risk Management.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Experience in project level activities of handling PMR, Audits and budget handling.
• Retail domain experience is good to have
Soft Skills
• Excellent leadership and people management skills.
• Excellent written and verbal communication skills.
• Exceptional customer facing/customer service skills.
• Keen sense of time management and prioritization.
• Self-motivation and able to take responsibility.
Willing to scale up and learn new technologies
Related jobs
-
Data Analyst
Job details Job Type Full-time Full Job Description • Bachelor’s degree in Tax, Accounting, Business, Finance, with 2-3 years of experience in related role. • Well round knowledge of MS Office Suite • Demonstrate strong verbal and written communicati...
-
DevOps Engineer
Hi I'm #hiring for the role DevOps Engineer Locations: Hyderabad, Delhi, Pune Mode: Currently work from home Experience: 5 to 10 Years Role Type: Full Time Employee Job Description: • Docker and Kubernetes stack expertise • Experience using Helm/Helm...
-
Analytics Engineer
Job Description Summary This position will be responsible for programming a feature and or a small feature set. You will contribute to the team and works with directions or independently. Job Description Roles and Responsibilities In this role, you w...