Service Designer

HBF employee benefits



Flexibility with work from home options



Fully Subsided Corporate Gold Health Cover for you and your family



13 days personal leave per year



Defined career development pathways



Access to corporate discounts across a range of retail, restaurants and hotels







About the role



As the Service Designer you will conduct formative, generative and evaluative research activities, identifying insights to be shared more broadly with the business. Working within a well-established Perth based team, you will support multidisciplinary teams by consulting with leaders and subject matter experts to understand their business needs.



You will work closely with stakeholders to understand opportunities within HBF and scope, estimate and collaborate on the development of roadmap to deliver value to members and the business, aligned to HBFs Group objectives.

Visualising complex systems and journeys in the form of service blueprints and customer journey maps you will be confident in making recommendations for improvement in future, for both member and employee experiences.







About You



In previous roles you lead the creation designing experiences, products and services across multiple channels that balance user needs and business objectives within a large complex organisation.



You take a holistic and human-centred approach to service and experience design, from research and insight generation to concepts and tangible solutions. With advanced analytical and problem-solving abilities you lean on your qualitative and quantitative design research skills to provide best practise development journeys.



You’re a strong communicator who thrives in building relationships with your stakeholders and are comfortable facilitating discussions and workshops at all levels during the design stages remotely and in person.







About HBF



As one of WA’s longest established private health providers, (we’ve been around for 80 years!), we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion and significant enhancements to how we service our members through technology and relevant related businesses.







Next Steps



To apply, click on the “Apply Now" button with a copy of your most recent resume that details your experience relevant to the role.



Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.



At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, ****** orientation, gender identity or expression and family background, including caring responsibilities.