Service Desk Engineer

Job Summary

Engineer should have experience in service desk and should act as an single point contact for all the queries received.

Duties And Responsibilities
• Respond to all calls or request for assistance that come to the service desk via phone, emails, chat, and self-service.
• Act as a single point of contact for all queries received above.
• All Tickets (FCR or Non FCR) should be documented and/or assigned to the right support teams with reference of knowledge base and training.
• IT Asset Allocation, Tracking and Reporting.
• Troubleshooting of IT related problems related to Hardwares and Softwares.
• Basic Active Directory knowledge like creating user accounts, reset passwords, create groups etc.
• Provide support on queries Troubleshoot basic network issues.
• Provide basic in-house training in MS Office applications used within the Association(Word,Excel, Outlook, and PowerPoint) Blackberry/Good for Enterprise account management. 24* 7 On-site support

Required Skills
• Required communication skills and telephonic etiquettes
• Good organizational skills Good written and verbal communication.
• Operating System (Windows 7 / Windows 10) Basic knowledge on Application Troubleshooting Basic
• User Security Group Active Directory administration Basic knowledge of Microsoft based operating systems with emphasis on (Windows 7/ Windows 10). Basic Knowledge with using and troubleshooting Outlook 2010/2016 within a network environment (permissions, calendar sharing, and delegation) ITIL qualification is preferable.
• Candidate should have completed ITIL program either via Internet program such as Udemy or via in house training in the last 1 year.

Requirements

Experience: At least 3 years

Qualification: Graduate

Location: Mumbai Pune

Additional information: ITIL qualification is preferable

Notice Period: Immediate

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