Service Desk Management for Fresher | Bangalore

Hi,

The positions below are open for one of our MNC Client for Bangalore Location.

Experience - Fresher graduate.

Salary - Negotiable.

Qualification - BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.

Role: Application Tech Support Practitioner.

Project Role Description :

Act as the ongoing interface between the client and the system or application.

We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.

Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Key Responsibilities :

a: L1 Service Desk Call taking profile

b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on in-scope processes

e:Follows the incident life cycle as defined by process - log the incident - categorise and document - resolve or assign the incident to relevant assignment group .

f: Achieve client and client defined targets.

Professional Attributes :

a: Excellent verbal and written communication skills with email etiquette and customer service skills

b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement

c: 5 days working per week with two weekly offs based on roster

Educational Qualification:

a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays

Requirements

a: L1 Service Desk Call taking profile

b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on in-scope processes

e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .

f: Achieve client and client defined targets

Benefits
• Cab Facilities.
• Night Allowance.
• PF
• Health Insurances