Service Executive Team

Job Description:

Job Title - Service Executive

Location - Mumbai

Role Description

The Client Services Operations Analyst is accountable for daily enquiries on behalf of the bank's clients. Service can be provided to vendors and external clients, or internal clients such as Credit Risk, Front Office (client-facing professionals), Legal, Compliance, and Operational Risk.
The queries are diverse and can encompass many areas within the bank. Queries are in scope with day to day transactions and conform to the bank's policies and procedures. The Client Services Operations Analyst is responsible for managing relationships with clearing vendors by providing constructive feedback to enhance the user's experience, while maintaining consistency with the bank's values. In addition, by anticipating and supporting external client's needs, take ownership and offer professional assistance. The Client Services Operations Analyst co-ordinates discussions between various internal departments by utilising gained industry knowledge for better resolutions while mitigating risk. They provide guidance on aspects such as regulatory, operational and technical support to the bank's internal and external clients. They are proficient in their ability to troubleshoot and make sound decisions regarding products, asset control, cost analysis and superior client service.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• % reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• Respond to client requests and inquiries in a timely and accurate manner.
• Facilitate client directed transactions incl. wires, research requests and assist with account maintenance.
• Prepare customized reports / summaries as needed
• Organize and maintain files, correspondence and records in accordance with policy
• Perform account opening for clients
• Assist Product Teams (e.g. Discretionary Portfolio Management - DPM) in managing and servicing their client's transaction and account opening needs.
• Adhering to all regulatory policies and operating procedures; responsible for ensuring proper documentation is on file for all wire requests and following High Risk Media (HRM) policy.
• Demonstrate knowledge and understanding of the Private Bank product offerings (e.g. DPM, Custody, Trust etc.)

Your skills and experience
• Organized individual who demonstrates sound judgment; strong analytical tool kit with the ability to instill trust and deliver the desired results.
• Relationship builder who develops trust and respect with internal and external stakeholders.
• An active communicator who engages with internal and external people; highly collaborative, open, transparent, decisive, able to drive decisions forward.
• Ability to multi-task in a high volume, deadline driven environment
• Adherence to regulatory policies, guidelines and processes to deliver outstanding quality of work
• A Post-graduate degree in Finance, Business or Economics with prior experience in Wealth Management, both banking and brokerage
• Ability to work independently, as well as in a team environment, initiative driven and proactive approach, prioritizes multiple tasks, and meets strict deadlines;
• Strong verbal and written communication skills
• Ability to deal with different personalities and always keep a professional outlook
• Ability to manage multiple requests in a timely fashion
• Ability to assess issues, evaluate risks, and suggest corrective actions
• Leadership skills with the capacity to take initiative, as well as assume responsibility
• Detail oriented, while able to understand and focus on the key points
• Escalate and highlight issues with excellent decision making skills
• Confidence in liaising across business lines, front office and different time zones incl. offshore
• Well motivated and enthusiastic team player, able to work with others in a fast paced, independent, and dynamic financial environment

How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives