Service Officer

Job Posting Title: IPB Americas Structured Lending Service Officer

Location: Mumbai

Role Description:

You will support the International Private Bank (IPB) Americas Structured Lending Middle Office team. As part of the IPB Americas Lending COO organization, the Structured Lending Middle Office team act as the final gatekeeper to ensure that loan transactions adhere to credit policies and approvals, review loan documentation, and handle funding, repayments, and general servicing inquiries from Bankers, Lenders and Clients. You will assist the head of the Structured Lending Middle Office team with internal monitoring/tracking of team activities. You will interact with Loan Officers, Bankers, Investment Advisors, Custody officers and Back-office on loan closings/fundings, loan servicing, collateral issues, loan increases, and late payments.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities:

Assist with certain team activity monitoring (e.g., maturing facilities, late payments, etc)
Follow-up with clients and loan officers for missing documentation, interest payments, and collateral deficiencies
Coordinate with back-office or business risk management as required on servicing matters.
Monitor collateral assets to ensure proper collateral maintenance.
Manage daily contact with bankers, clients or agent banks on full range of servicing matters.
Support lending product servicing, including Lombard loans, Commercial Real Estate loans, Subscription Finance loans or other structured loans
Review approved credit approval memos and loan documentation from Loan Officers to prepare instructions for loan system set up.
Process loan funding, payments, and repricing on loan system

Your skills and experience:

Extremely strong organizational skills required as this position eventually will assist in the maintenance of large portfolio.

Strong interpersonal skills and professional demeanor as this position interacts with clients daily.
Strong team player, able to work with numerous internal stakeholders including immediate team of service officers, back-office, loan officers, bankers or risk managers.
Ability to juggle multiple tasks simultaneously, prioritize tasks, and assess processes and create efficiency solutions.
Knowledge of structured loan servicing, including syndicated and participation transactions and/or commercial real estate preferred.
Understanding of regulatory and compliance and bank policy issues
How we’ll support you

Training and development to help you excel in your career.
Coaching and support from experts in your team
A culture of continuous learning to aid progression.
A range of flexible benefits that you can tailor to suit your needs.
About us and our teams


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Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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