Service representative
- Category: Operations Executive Jobs
- Location: New Delhi, Delhi
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 35K
- Published on: 2025/09/17
Job Summary:
We are seeking a polite, organized, and proactive Service Team Executive to coordinate daily service operations, maintain accurate records, and serve as the primary point of contact for client service queries. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle both administrative tasks and client coordination efficiently.
Key Responsibilities:
Prepare and circulate Morning DSR (Daily Service Report) for all service engineers.
Coordinate daily service schedules and create tickets for the next day's tasks.
Handle client calls related to complaints, service requests, and installations.
Log and resolve client complaints through timely follow-up and coordination.
Prepare and maintain service and installation reports submitted by engineers.
Receive and log installation requests from clients.
Collect daily updates from engineers at both field and office locations.
Assist in planning and scheduling the next day’s visits for service engineers.
Maintain an organized record of all daily service activities, including:
Work completed
Service/Installation status
Company Name
Payments (Received and Pending)
Pending Work and Reason for Delay
Generate challans for completed jobs and hand them over to the Store Department before the set deadline.
Maintain filing systems (digital and physical) for all service-related documents.
Key Skills & Competencies:
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficiency in MS Office (Excel, Word, Outlook)
Ability to manage multiple tasks efficiently
A customer-centric and problem-solving attitude
Polite and professional demeanor
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Schedule:
Day shift
Work Location: In person
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