Service Technician II

Job description
Service Technician II | Windsor at Cambridge Park - Cambridge, MA

Windsor at Cambridge Park is a mid-rise style community consisting of 3+8 apartment homes.

Compensation: Our company considers a range of factors including education and experience when determining base compensation.

Hourly: Starting at $24.02 - $30.03 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $4+,+61 - $62,462.

Bonus: Average quarterly bonus potential of $400 per quarter, based on performance, with an average annual potential of $1,600.

Total Annual Starting Compensation Potential

$51,561 ($4+,+61 base + $1,600 bonus)

$64,062 ($62,462 base + $1,600 bonus)

Key Responsibilities
• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. The system currently utilized Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture.  Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Benefits
• 40% housing discount eligible at a Windsor Community.
• Quarterly performance bonuses.
• Annual PTO including:
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $20/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience
• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
• Minimum of 2 years of experience in apartment maintenance or a related field.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within +0 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within +0 days of start date.
• Physical Requirements:
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!

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Windsor Property Management Company is an Equal Opportunity Employer.