Service Tele Caller Executive

Company Description

Pointo is dedicated to providing a comprehensive EV battery solution with a focus on Financial Inclusion and Climate. By leveraging AI/ML based battery-tech, we estimate the life of Lithium Batteries to create a 2nd hand market and generate better returns. Our network of VLE partners helps us reach customers through community connections, creating jobs for underserved segments while offering customized solutions. With expertise in the EV ecosystem, we provide extensive solutions covering the entire value chain.

Role Description

This is a full-time on-site role for a Service Tele Caller at Pointo located in Barrackpur. The Service Tele Caller will be responsible for daily phone-based customer service interactions, resolving queries, providing information on EV battery solutions, and maintaining customer satisfaction levels.

Qualifications
• Excellent communication and interpersonal skills
• Customer service experience
• Ability to handle multiple tasks efficiently
• Knowledge of EV batteries and sustainable energy solutions preferred
• Fluency in multiple languages is a plus
• High school diploma or equivalent

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:
• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:
• Day shift
• Morning shift
• Weekend availability

Work Location: In person