ServiceNow Adminstrator - Contract

Full job description
Job Title

ServiceNow Adminstrator - Contract

Vacancy No

VN8357

Company Name

Compugen Inc

Work Location

Toronto, ON

Base Pay Range

To be discussed during the recruitment process

Job Details

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
We are seeking a skilled and proactive ServiceNow Administrator to oversee the day-to-day operations, maintenance, and continuous improvement of our ServiceNow platform. The ideal candidate will be responsible for ensuring platform stability, managing upgrades, and maintaining a clean and efficient environment aligned with best practices.
Key Responsibilities:
Perform general administration tasks such as user and group management, role assignments, data maintenance, and application monitoring.

Manage SLAs, notifications, knowledge articles, and application health checks.

Troubleshoot platform errors, perform diagnostics, and escalate to vendor support when needed.

Assist with application version upgrades and ensure smooth patch implementations.

Monitor compatibility and resolve any issues arising from updates.

Regularly audit the platform to identify and remove outdated configurations, inactive workflows, or unused data.

Ensure the ServiceNow environment remains efficient, organized, and compliant with industry best practices.

Identify areas for improvement and work with stakeholders to implement enhancements.

Support the integration of new modules and features as the organization’s needs evolve.

Skills & Qualifications:
Proven experience administering the ServiceNow platform.

Strong understanding of ITSM processes and ServiceNow best practices.

Experience with user and data administration, notifications, SLAs, and platform upgrades.

Excellent troubleshooting and problem-solving skills.

Strong communication skills and the ability to work collaboratively across teams.

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.