Servicenow Portal Architect

solutions to help them solve their most challenging problems. Leveraging the ServiceNow Service Portal, Employee Portal, and UI Builder based Frameworks to transform client experiences. In this role, it is expected that you also have in-depth understanding of the following key modules of ServiceNow (IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Customer Service Management (CSM)).

What You’ll Do

Design and develop customized ServiceNow Service Portals, ensuring alignment with business requirements and user experience standards
Collaborate with UI/UX designers to translate mockups into functional portals
Ensure that portal interface is intuitive, responsive, and aligns with best practices
Write and optimize JavaScript, AngularJS, HTML, and CSS for custom widgets and components
Work closely with stakeholders to gather requirements, conduct demos, and provide guidance on Service Portal functionalities and improvements
Troubleshooting using not only ServiceNow capabilities, but other best practice methodologies
Leverage your knowledge of the ServiceNow Platform backend, select appropriate of out-of-the-box widgets, and the extensively set of ServiceNow API’s to provide the best possible solutions for client portals.
Conduct thorough testing to validate performance, functionality, and compatibility across different devices and browsers
Build/Create technically detailed Agile Stories that can be easily consumed by other portal developers
Travel expectations up to 30%; Regional travel opportunities

What You’ll Bring

You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.
You have experience delivering complex ServiceNow implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.
You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audience
Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement

Experience/Education/Certifications

5+ years of experience in ServiceNow development, with a focus on Service Portal development
Strong proficiency in JavaScript, AngularJS, HTML, and CSS
Experience in designing and building custom widgets in ServiceNow
Experience with Agile methodologies
Ability to work collaboratively with cross-functional teams, including designers, developers, and business stakeholders
Knowledge of ServiceNow best practices and Service Portal configurations
ServiceNow certification(s) preferred, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD)

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com.