ServiceNow Specialist

Job Purpose:

The role of ServiceNow Specialist will be responsible for or planning, leading and delivering one or multiple modules in a software development project with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer's requirements. The deal candidate must be self-motivated with a proven track record in ServiceNow platform configuration, customization and administration. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment. We are looking for a detail obsessed go-getter to join us on a mission to build the best bank in the world here in India.

Roles and Responsibilities:
• Understands technical and functional design requirements related to ServiceNow.
• Participate in developing and reviewing Functional Specifications/User Cases.
• Participate in developing test plan and reviewing Test Specifications.
• Design, configure and code ServiceNow based on business requirements.
• Create and manage scripts and workflow.
• Facilitate rollout of new functionality, interfaces, modules, perform UI and configuration.
• Extend the ServiceNow schema to custom application as per business requirements.
• Develop User Stories for ServiceNow releases.
• Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menu.
• Customize ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Building out catalog items/workflows and configuring integrations.
• Conduct code/configuration walkthrough/reviews.
• Assist with technical challenges across a portfolio of complex projects.
• Manage change and releases for applications in production.
• Act as a point of contact for managing and driving production defects to resolution.
• Ensure optimum performance, high availability and stability of solutions.
• Data related benchmarking, performance analysis and tuning.
• Preparing Dashboards, Reporting, Scheduling reports.
• Performance analytics and custom reporting.
• Assist in regulatory audits and reporting.
• Conduct proof of concepts, document results and present.

Educational Qualifications:

Graduate – B.E. - Computer Science, Information Technology Engineers from Tier I/II Institute

Post Graduate – Any

Experience:
• 2-5 years of experience
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• Experience with extending the ServiceNow schema to custom applications.
• Exposure to ServiceNow platform capabilities and tools like Discovery, Orchestration etc.
• Experience with MID server, Import Sets
• Experience in Handling Event Management and Event Correlation