Sevice Technician|Refrigerator|

OB OVERVIEW We are hiring a qualified Field Service Technician for joining our team and delivering excellent on-site customer service. Field Service Technician provides technical services during on-site visits and manages all installation, inspection, maintenance and repair tasks. The ultimate goal is ensuring customer satisfaction, maximizing retention and increasing profitability ROLES AND RESPONSIBILITIES Providing customer support and technical services during the field visits Diagnosing technical problems/errors and also determining proper solutions Managing on-site activities such as installation, inspection, maintenance and repair tasks Comprehending the requirements of customers and making appropriate briefings or recommendations Building long-term relations with customers Producing comprehensive service reports on a regular basis Documenting all processes and scheduling the workflow Collaborating with company’s technical team by sharing information throughout the organization Operating field automation systems and vehicles/equipment in a safe manner Following company’s procedures, regulations, and protocols. REQUIREMENTS Prior experience as a Field Service Technician Experience with troubleshooting, testing, repairing and servicing technical equipment Ability to work in changing work schedules and flexible shifts Strong communication skills with English literacy Exceptional time-management and organizational skills Salary: ₹15,086.00 - ₹25,461.68 per month Schedule: - Morning shift Ability to commute/relocate: - Cochin, Ernakulam - 68200+, Kerala: Reliably commute or planning to relocate before starting work (required) Experience: - Service techinician: 1 year (required