Shared Services Administrator - Fixed Term

Full job description
Shared Services Administrator - Fixed Term

Full-time
Department: Shared Services
Job Description
At HRV, we believe everyone deserves to love the feeling of coming home.

Since 2003, we've helped over 500,000 Kiwis enjoy warmer, drier, healthier homes through our full range of whole-home solutions – including Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Charging. As part of Vector Limited since 2017, we have the backing of a company transforming the energy sector.

About the Role:

We’re on the lookout for a customer-focused Administrator to join our friendly and professional Shared Services team on a 6-month fixed term contract covering maternity leave.

Based in Auckland, this full-time role (Monday to Friday) offers flexibility to help you balance work and life, while contributing to a high-performing and supportive team.

What You’ll Be Doing:

In this varied and fast-paced role, your responsibilities will include:

Overseeing invoicing and revenue reporting for our Commercial division
Managing warranty claims
Supporting month-end processes and commercial reporting
Maintaining accurate CRM and NAV records
Processing external vendor and contractor purchase orders
Assisting with customer queries and supporting credit control
Providing support to sales teams and booking external contractors
Processing credits and weekly refund batches
Escalating customer service issues to the appropriate teams
Backing up daily reporting tasks
Assisting the Shared Services booking team as needed
What We’re Looking For:

To thrive in this role, you’ll bring:

Strong problem-solving skills and a proactive mindset
Friendly, reliable nature with an excellent phone manner
Exceptional communication skills – both written and verbal
Ability to prioritise, multitask, and stay organised
High attention to detail and accuracy
A positive attitude and a commitment to health and safety
Competency in Microsoft Office (Excel and Word)
Experience with Microsoft Dynamics CRM is preferred but not essential
Why HRV?:

At HRV, we value our team of over 200 staff and are committed to helping you grow. You'll enjoy:

A competitive salary
A supportive, inclusive, and respectful work environment
Opportunities to make a real difference through meaningful work
We’re proud of our diverse workforce and are committed to building a team that reflects the communities we serve. We welcome applications from all backgrounds, and we celebrate different perspectives and experiences.

Please note: Applicants must have the legal right to work in New Zealand. Finalists will be required to undergo pre-employment drug and ******* testing and background checks.

To learn more about us, visit www.hrv.co.nz.