Shelter Resource Worker (Casual)

Employment Status

Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Al Mitchell Place, Vancouver

20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 Hours

Salary

$27.+2 - 2+.60 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

Job Duties

Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
Accept referrals, and identify and share information with a variety of Lookout’s external resources
Refer guests to a variety of community services
Interview and provide basic necessities; ensuring a safe and supportive environment for all
Complete required records and maintain statistical data
Support others in the shelter who are in need of assistance
Provide assistance for new staff
Job duties are complex and may have a few disagreeable factor
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program
Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Understands and maintains clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum of two (2) years of sobriety if you have had concerns related to ******* and/or drug use
Criminal Record Clearance – Vulnerable Sector required
Closing Date

Applications will be accepted until July 12, 2025 at 5:00pm

TO APPLY: Submit a cover letter and resume to: https://careers.lookoutsociety.ca/job-invite/2366/

**Employees of Lookout Housing and Health Society must apply online via the Internal Career Portal on SAP. **

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.+.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.
c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Job Type: Casual

Pay: $27.+2-$2+.60 per hour

Work Location: In person